Privacy Policy
JARRAH CATERING PRIVACY POLICY
Jarrah Catering values the importance of protecting your privacy and rights concerning your personal information. This Privacy Policy explains how we collect, manage, and use your personal data.
We adhere to the Privacy Act 1988 (Cth) and all relevant state and territory privacy laws, including the Information Privacy Act 2000 (VIC) and the Information Privacy Act 2009 (QLD), complying with all applicable legal requirements regarding the collection, management, and disclosure of personal information.
Changes to the Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on our site, along with the "Last updated" date, and any additional steps required by applicable law will be taken.
What is considered your personal information?
Personal information refers to any data that can be used to identify you. This includes name, address, telephone number, email address, and profession or occupation. Any data that identifies you or from which you can be reasonably identified is considered your personal information.
What personal information do we collect and hold?
We collect personal information in relation to individuals and organisation which interact with Jarrah Catering. The type of information we gather can depend on the interaction and may include:
Basic contact details: Name, address, phone number, email.
Order information: Name, billing and shipping address, payment confirmation, email, phone number.
Account information: Username, password, security questions.
Shopping information: Items viewed or added to your cart.
Customer support information: Details provided in communications with us.
Additional information necessary to perform our functions under our constitution.
How do we collect and safeguard your personal information?
Personal information can be collected through many means. This includes directly from you through various means including in-person interactions, phone calls, emails, our website, and online forms for example. Information may also be gathered from publicly available sources or third parties, including social media and cookies on our website. Collection will always be lawful and fair, and we will inform you if information is collected indirectly when reasonable.
Purpose of collecting, holding, using and disclosing personal information?
We collect, hold, use, and disclose your personal information to perform our functions and provide optimal services.
This includes:
Providing Products and Services: Processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns and exchanges, and enabling review posts.
Marketing and Advertising: Sending promotional communications and tailored advertisements.
Security and Fraud Prevention: Detecting, investigating, or acting on fraudulent, illegal, or malicious activities. Keeping your account credentials secure is your responsibility.
Communicating with You: Providing customer support and improving our services.
What do you need to know when using our website?
We may collect and store your IP address, visit date and time, accessed information, and referring page. Non-identifying data for statistical purposes may also be collected. Cookies, tracking pixels, and related technologies are used for website functionality and personalisation. You can manage cookie settings in your browser, but disabling cookies may affect website functionality.
Direct Marketing
Direct marketing involves the promotion of our goods, services, or campaigns to you via emails, SMS, and phone calls. You can opt out of receiving marketing communications by using the unsubscribe option in our messages or contacting us directly.
Opting Out
You can opt out of receiving marketing communications by using the unsubscribe option in our messages or contacting us directly by email at [email protected], by phone on 1300 491 763 or by sending a letter to: Jarrah Catering, 72-92 Langford Street, North Melbourne, VIC 3051 Australia.
Disclosure of Personal Information
Jarrah Catering refrains from selling or sharing your personal information with other organisations or businesses for commercial purposes. However, we may disclose your information to third parties for legitimate purposes, such as:
Service providers performing services on our behalf.
With your consent, to third parties for specific purposes.
Within our corporate group to run our business.
In connection with business transactions or to comply with legal obligations.
Service providers are prohibited from using your personal information for any purpose other than the one for which it was disclosed.
Accessing and Correcting your Information
You can request access to your personal information at any time by contacting us via email at [email protected], by phone on 1300 491 763 or by sending a letter to: Jarrah Catering, 72-92 Langford Street, North Melbourne, VIC 3051 Australia.
There may be instances where we cannot grant you access to the personal information we hold as it may be exempt under certain legislation such as the Freedom of Information Act or Privacy Act.
If you believe that your personal information, we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment.
Ensuring the Security of your Personal Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, modification, or disclosure. Information is stored in electronic or hard copy form and is destroyed or de-identified when no longer needed.
How can you complain about a breach of the Australian Privacy Principles or other privacy legislation?
If you believe we have breached the Australian Privacy Principles or other privacy legislation, please contact our Privacy Officer with your concerns.
Contact Information:
Email: [email protected]
Phone: 1300 491 763
Mail: Jarrah Catering, 72-92 Langford Street, North Melbourne VIC 3051 Australia.
TERMS OF SERVICE
Website Service Agreement/Terms of Use:
The www.jarrahcatering.com.au is an Australian website and is owned by Jarrah as Jarrah Catering, Powered by Flex Catering. These terms and conditions regulate the business relationship. By using our website in any way, or by buying from us, you agree to be bound by them. Further terms and conditions may accompany other transactions between you and Jarrah you will be notified on a case-by-case basis.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
You are encouraged to periodically visit this page to review the most current terms and conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.
ABN: 56622902167
Mail: Jarrah Catering, 72-92 Langford Street, North Melbourne VIC 3051 Australia.
You are a visitor to Our Website / Our Customer
Acceptance of Terms:
Jarrah reserves the right to update the terms of use (TOU) at any time without notice to User. The most current version of the TOU can be reviewed by clicking on the
"Orders & Shipping – Privacy Policy – Refunds & Returns – Terms of Use"
hypertext link located at the bottom of our Web pages. https://jarrahcatering.com.au/terms
This Agreement, which incorporates by reference other provisions applicable to use of Jarrah including, but not limited to, supplemental terms and conditions set forth hereof ("Supplemental Terms") governing the use of certain specific material contained in Jarrah, sets forth the terms and conditions that apply to use of Jarrah, by User. By using Jarrah (other than to read this Agreement for the first time), User agrees to comply with all the terms and conditions hereof. The right to use Jarrah is personal to User and is not transferable to any other person or entity. User is responsible for all use of User's Account (under any screen name or password) and for ensuring that all use of User's Account complies fully with the provisions of this Agreement. User shall be responsible for protecting the confidentiality of User's password(s), if any.
Jarrah shall have the right at any time to change or discontinue any aspect or feature of Jarrah catering, including, but not limited to, content, hours of availability, and equipment needed for access or use.
Changed Terms
Jarrah shall have the right at any time to change or modify the terms and conditions applicable to User's use of Jarrah, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on Jarrah, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of Jarrah by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions.
Description of Services
Through its Web property, Jarrah provides User with access to a variety of resources, including download areas, communication forums and product information (collectively "Services"). The Services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to the TOU.
Equipment
User shall be responsible for obtaining and maintaining all telephone, computer hardware, software and other equipment needed for access to and use of www.jarrahcatering.com.au and all charges related thereto.
User Conduct
User shall use www.jarrahcatering.com.au for lawful purposes only. User shall not post or transmit through www.jarrahcatering.com.au any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without Jarrah express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by a User that in Jarrah discretion restricts or inhibits any other User from using or enjoying www.jarrahcatering.com.au will not be permitted. User shall not use www.jarrahcatering.com.au to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line information services competitive with Jarrah. www.jarrahcatering.com.au contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of www.jarrahcatering.com.au are copyrighted as a collective work under the Australian copyright laws. Jarrah owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. User may download copyrighted material for User's personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of Jarrah and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading copyrighted material.
User shall not upload, post or otherwise make available on www.jarrahcatering.com.au any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of www.jarrahcatering.com.au , User automatically grants, or warrants that the owner of such material has expressly granted Jarrah the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other User to access, view, store or reproduce the material for that User's personal use. User hereby grants Jarrah the right to edit, copy, publish and distribute any material made available on www.jarrahcatering.com.au by User.
The foregoing provisions of Section 5 are for the benefit of Jarrah, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.
Use of Services
The Services may contain email services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets and/or other message or communication facilities designed to enable User to communicate with others (each a "Communication Service" and collectively "Communication Services"). User agrees to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, User agrees that when using the Communication Services, User will not:
Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
